Essential Leadership Skills for Demanding Workplaces

 “Taking charge during times of workforce and workplace instability.”

Resized Office Meeting with 14 PeopleThis session has been created to provide participants with strategies, tools, and frameworks to successfully navigate, as a leader, the new realities of today’s workplace. 

Why take this course?

  • To understand what is causing stress amongst employees in today’s workplace.
  • To recognize the difference between leadership and management
  • To learn about the importance of having a compelling future vision of success.
  • To identify the two key processes used to build trust & rapport
  • To recognize that employee engagement is about “feelings” not “logic”
  • To review the steps in effective goal-setting.
  • To reflect on some the “do’s and don’ts” of effective communications
  • To learn that conflict and differences of opinion can be healthy in a workplace.
  • To develop effective teams.
  • To understand that “who you are”, especially as it relates to integrity is what creates a successful leader.

Course Overview

In these stressful, some would say chaotic, times, there is an increased need for managers and supervisors to meet objectives and requirements of the organization AND maintain the well-being, health and safety of their employees.

It is no secret, employees – at all levels – are concerned about what is going on in the world. Some organizations will emerge stronger and more productive from this crisis; others will falter. The difference in success rates depends on how leaders empathize, engage, motivate, inspire, support and use the talents of their people.

The purpose of this session is to assist participants in understanding that their primary job in any organization is to create value; create value for stakeholders, employees and especially those who are served by the enterprise.

Click here for technology requirements for online learning programs.

This course can be customized to your organization’s needs and can be delivered online, onsite or at the Ron Joyce Centre in Burlington.  For more information, click here.

Facilitator Information

Sid Ridgley, is an enterprise development professional and advisor who provides insights, guidance and practical tips & hints to leaders in their pursuit of creating operationally effective ideal places to work and to do business with.  With multi-year experience and an extensive range of clients, he has developed a strong reputation for being both a strategist and pragmatist as it relates to Customer Satisfaction, Sales, People Development & Engagement, Culture Transformation, Leadership Development and in Leading Change in organizations.  He gets paid for, and earns his clients’ loyalty by, simplifying the complexities of people and organization development.

A few of Sid’s career highlights include:

  • 20+ years developing executives, managers and supervisors in custom tailored workshops
  • 25+ years consulting with companies in many industries in many countries to assist their leaders in creating improved organizations.
  • Inducted into the Canadian Association of Professional Speakers Hall of Fame, 2019
  • Is one of about 60 people in Canada that has the coveted CSP (Certified Speaking Professional) designation…there are about 650 worldwide


Click here to register.
Click to register

Interested but not ready to register? Subscribe to our mailing list for course news and updates.

  • Dates and Fees

    Fall 2020 Online Session:

    Day 1: Tuesday November 10 (9am–12pm)

    Day 2: Wednesday, November 11 (9am–12pm)

    Day 3: Follow Up: Wednesday, December 9 (10am–11am)

    $750.00 + HST

    $700+ HST per course if you sign up for 5 or more courses.*Registration for all 5 courses must be done in the same transaction.

    Cancellation Policy

    Payment Policy

  • Who Should Attend?

    This program is suited for mid to senior level managers who want to effectively lead their employees.

  • The Setting

    This is an online course.

    If you’d like more information about our online format, please contact Lynn at petruzl@mcmaster.ca.

  • Learn More

    For more information, please contact Lynn Petruzzella at petruzl@mcmaster.ca.