Leading & Managing Change

How to create an organization dedicated to achieving key goals with increased potential for handling the future.

Manager leading a team meetingThis course is designed to increase participants’ knowledge of what steps and skills are important for successfully leading and managing change in an organization. Particularly when the goal is to improve, develop, or transform the people involved in order to better meet the challenges of their current operational environment.

History often gets in the way of any new change effort, because previous change projects have been negative for the people involved! While we can’t fix yesterday, we can invite everyone to make a contribution towards an improved and different organization – one which is flexible enough to deal with future challenges. We also need to recognize that energy comes from emotion, both for or against any change effort, and not logic. Therefore how organizational leaders communicate and manage the people side of change

Participants learn through dyad and small group discussions and a group/team decision making exercise titled: The Organizational Change Challenge about the activities that should be carried out in initiating, planning, implementing and institutionalizing organizational change.

Learning Outcomes

  • To define the term organizational change
  • To learn about the elements of an effective organizational change process
  • To discuss factors which are associated with success or failure in any change effort
  • To learn about what manager and leader activities/behaviours are needed in each phase of a change initiative
  • To review sources of individual and organizational resistance to change
  • To discover activities to change or improve an organization’s current approach to change
  • To identify elements for communicating effectively before, during and post change

***Please note that this course can be customized to your organization’s needs and can be delivered onsite or at the Ron Joyce Centre in Burlington.  For more information, click here.

Program Faculty

Sid Ridgley, CSP,  is an enterprise development professional and advisor who provides insights, guidance and practical tips & hints to leaders in their pursuit of creating operationally effective ideal places to work and to do business with. With multi-year experience and an extensive range of clients, he has developed a strong reputation for being both a strategist and pragmatist as it relates to customer satisfaction, sales, people development & engagement, culture transformation, leadership development and in leading change in organizations. He gets paid for, and earns his clients’ loyalty by, simplifying the complexities of people and organization development.

He has earned his management and speaking expertise through:

  • Executive management responsibilities in retail and software development fields in both line and human resources assignments
  • 20+ years developing executives, managers and supervisors in custom tailored workshops
  • 25+ years consulting with companies in many industries in many countries to assist their leaders in creating improved organizations.

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  • Dates and Fees

    Fall 2020 Session:
    Tuesday, October 27, 2020

    8:30 a.m. – 4:30 p.m.


    $825.00 + HST

    Receive a $75 per course discount when registering for 5 full courses in the Executive Management Program.
    *Registration for all 5 courses must be done in the same transaction.

    All meals and parking are included.

    Cancellation Policy

    Payment Policy

  • Who Should Attend?

    • Managers, Directors, Project Managers, Project team leads, Supervisors and other professionals with strategic and tactical information about leading a successful change effort in an organization.
  • The Setting

    Classes are held at the:

    DeGroote School of Business
    Ron Joyce Centre
    4350 South Service Road
    Burlington, ON
    L7L 5R8

    The Ron Joyce Centre is easily accessible from the QEW and Go train service.

  • Learn More

    For more information, please contact Lynn Petruzzella at petruzl@mcmaster.ca or by telephone at 905-525-9140 Ext. 20509.