Emotional Intelligence For Leaders

Use emotional intelligence to improve your leadership and relationship management skills.

Group of people working together at a table.

Emotional intelligence is often what differentiates good leaders from great leaders. What kind of leader are you?

This fast-paced workshop explores how emotional intelligence (EI) gives leaders a competitive advantage. Learn how it can encourage innovation, accountability, and amazing client service in your organization.

​Registration includes a personalized, confidential EQ-i Leadership self-assessment.

Learning Outcomes

  • Answer the question: “What is emotional intelligence?”
  • ​Understand the key differences between EQ and IQ.
  • ​​Understand why emotional intelligence is important for great leadership.
  • Learn how emotionally intelligent leaders attract (and retain) the best talent.
  • Learn about EI scales and the leadership competencies they measure.
  • ​Identify the EI scale which best predicts leadership potential.
  • Increase awareness and understanding of your own EI skills through self-assessment.
  • ​Learn how to develop your own emotional intelligence and the EI skills on your team.

***Please note that this course can be customized to your organization’s needs and can be delivered onsite or at the Ron Joyce Centre in Burlington. For more information, click here.

Program Faculty

Fiorella Callocchia, CHRL CMC  A highly sought-after Speaker, Consultant, Coach and award-winning HR LeaderFiorella is the Recipient of Canada’s first HR Lifetime Achievement Award from Thomson Reuters for excellence and dedication to advancing the HR profession, her volunteerism and contribution to the business community.

She held corporate HR leadership roles then founded HR Impact, a successful boutique consulting firm focused on transforming organizations into “great places to work”.

Fiorella is the Author of Canada’s first HR Audit Toolkit, a business best -seller published by Carswell Thomson Reuters. Her insightful and proven approaches have also been featured in national publications including The Globe, HR Reporter, Toronto Star, MoneySense, Chatelaine and the Financial Post. She is frequently quoted by the media for her perspectives on workplace issues and has made guest appearances on national television & radio.

A true lifelong learner, Fiorella is both a Certified HR Leader & a Certified Management Consultant. In addition, she is an accredited Facilitator on the top leadership & team assessment tools including Emotional Intelligence, Hogan, Myers-Briggs and Team Management Systems. She has designed and facilitated workshops in the areas of Leadership & HR Management for the Canadian Management Center, Human Resources Professional Association, local Boards of Trade and leading universities including McMaster, Western and Guelph.

Fiorella is a strong supporter of community initiatives and served as President of the Halton Region HR Association. She has volunteered her time to Peel Regional Police Services, Carpenter Hospice, Ontario Early Years, Step Ahead and Habitat for Humanity.

Her unique, down to earth coaching style has helped thousands of leaders and professionals accelerate their performance and career satisfaction.

She knows how to quickly engage the audience and motivate people to take action. Her style is energizing, informative with just the right touch of humour.



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  • Dates and Fees

    Fall 2020 Session:
    Friday, October 30, 2020

    8:30 a.m. – 4:30 p.m.

    $825.00 + HST

    Receive a $75 per course discount when registering for 5 full courses in the Executive Management Program.
    *Registration for all 5 courses must be done in the same transaction.

    All parking and meals are included

    Cancellation Policy

    Payment Policy

  • Who Should Attend?

    • Professionals who want to improve their leadership and relationship management skills.
    • Mid to high level management  who would like to build stronger working relationships within their team
  • The Setting

    Classes are held at the:

    DeGroote School of Business
    Ron Joyce Centre
    4350 South Service Road
    Burlington, ON
    L7L 5R8

    The Ron Joyce Centre is easily accessible from the QEW and Go train service.

  • Learn More

    For more information, please contact Lynn Petruzzella at petruzl@mcmaster.ca or by telephone at 905-525-9140 Ext. 20509.