Program registrants must provide notice of cancellation in writing. Due to pre-program preparations and the likelihood that program seats can be re-sold, refund eligibility is based on when a cancellation is received and will be granted as follows:
- Cancellations made up to 30 days prior to the program start date will receive a refund of 100% of the program fee minus a $150 administrative fee.
- Cancellations made 15 – 30 days prior to the program start date are subject to a penalty of 50% of the program fee.
- Cancellations made within 2 weeks of the program start date are subject to a penalty of 100% of the program fee.
DeGroote Executive Education reserves the right to transfer a registration to a future session of the same program or to another program if cancellations are deemed to be due to personal emergencies or unforeseen circumstances. If DeGroote Executive Education determines that a cancellation is as a result of a personal emergency or unforeseen circumstances, the registration will be transferred to a future session of the same program or to another program and a $150 administrative fee will be charged.
NOTE: Program registrations may be transferred to another individual without incurring penalty fees given enough notice of cancellation has been provided. Depending on the program, assessment costs may still be incurred by the new registrant. Please contact DeGroote Executive Education for more information and to discuss this option.
DeGroote Executive Education reserves the right to cancel or change dates of any program due to insufficient enrolment or other causes. In the unlikely event that DeGroote Executive Education cancels a program, participants will be offered a seat in a future session of the same program or in another program. If no suitable session is available, participants will receive a full refund of program fees paid.
Program participants are responsible for their individual travel arrangements and associated costs incurred even if a program is cancelled by DeGroote Executive Education.