Motivating and coaching people is often acknowledged as the hardest part of a managers’ job. Sometimes managers also need to influence behaviours of people up and across the organization as well as down. The techniques that work well with one person, don’t necessarily work with another, and hierarchy changes the conversation completely. Why? How do you adjust? Why are some people easier to motivate than others and how can I influence behaviour change in more than just my staff?
In this one-day program, we will define motivational phases, clarify how different communication profiles impact motivation, practice a model that guides coaching interactions, identify how coaching can be formally and informally be conducted.