Accelerating Team Results Through Difficult Conversations

Two office workers annoyed at each other.From petty office politics, to underhanded power moves, to lack of trust and collaboration, the office environment can be like a Petri Dish designed to breed conflict. And conflict comes at a high cost. For employees, that cost is wasted time and unhappiness, often leading to poor morale and productivity. For organizations, workplace conflicts cost hundreds of billions of dollars.

So what can you do to reclaim your sanity, lower stress and help foster an environment where conflict is less likely to happen in the first place? It starts with understanding your contribution to workplace trust and collaboration, either for yourself or your team members, so that you all work towards the right results.

Learning Outcomes:
Our highly-interactive, experiential, and skills-based learning workshop is designed to teach project managers, people managers, and leaders the ability to identify the signs of escalating workplace conflict, and to come away with an understanding of the following:

  • What it means to be a Powerful People Manager and Leader through our learning partner’s “Rzultz Performance Pyramid”© and “It Factor”©.
  • How to effectively diagnose damaging conflict – conflict that is negative – by better understanding factors leading to healthy workplace and team dynamics and how crucial it is to
    build trust, collaboration, and commitment to drive towards the “right results”.
  • How to determine your and your employees or team members’ typical responses to heightened tension and complexity.
  • How to assess the positive and negative impacts of behavioural preferences.
  • Strategies and techniques on preparing for and keeping the discussion focused on what matters – the “right results”.
  • How to act as a coach not a referee by helping others take responsibility for resolving their own
  • And lastly, by learning how to use the “Rzultz Conversation Planner”© , you will better understand and appreciate your development opportunities when navigating conflict.

Monique Armstrong

A behavioural specialist, and published author of a lifestyle book for working parents, "Balance is Bogus", Monique leads Rzultz Consulting’s leadership and management development mandate. Working with countless clients and professionals across North America, Monique helps leaders and teams...
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  • Dates and Fees


    8:30 a.m. – 4:30 p.m.

    $795.00 + HST

    All meals and parking included.

    Cancellation Policy

    Payment Policy

    This course is currently being offered as part of the Executive Management Program.

  • Who Should Attend?

    This program is suited for mid to executive level managers who want to further develop their team development skill-set.

  • The Setting

    Classes are held at the:

    DeGroote School of Business
    Ron Joyce Centre
    4350 South Service Road
    Burlington, ON
    L7L 5R8

    The Ron Joyce Centre is easily accessible from the QEW and Go train service.

  • Learn More

    For more information, please contact Lynn Petruzzella at or by telephone at 905-525-9140 Ext. 20509.

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