Monday, June 12, 2017.
8:00 a.m. – 4:00 p.m.
Program Registration includes:
Breakfast, Lunch, Snacks and Parking
1 Day of Disney Institute Professional Development
DeGroote School of Business, Executive Education is proud to bring Disney Institute and this one-day professional development program focusing on Disney’s Approach to Quality Service to Burlington on June 12, 2017!
Excellent service does not simply come from a friendly transaction or helpful technology-it is the result of truly understanding your customer’s expectations and putting the right guidelines and service standards in place to exceed them. When an organizational framework properly unites its people, place and processes by putting the customer at its core, exceptional service becomes possible across customer touch points. This creates greater intent to return and recommend, as well as a stronger competitive edge. With more than 90 years of world-renowned customer service, no one understands this better than Disney.
With a common purpose and quality standards, employees at the front line are empowered to perform because they are equipped with the right tools and clear service expectations. When team members’ behaviors are reinforced through positive feedback, they feel valued and appreciated and will make sure their customers do as well.
As to Disney artwork/properties: © Disney
Meridian is inspired by best-in-class organizations such as Disney, and are proud partners of the DeGroote School of Business’ offering of Disney’s Approach to Quality Service. –Sue Bennison, District Vice-President, Meridian Credit Union
Click here to register.